FREQUENTLY ASKED QUESTIONS

As specified above, to have your equipment placed out in our secure yard, call 24 hours in advance. Your equipment will then be prepped for pick up as per your specifications and waiting in the secure yard until you arrive.

You will use your issued key fob to gain access to the yard and your equipment. When you are at the end of your outing there is no need to notify the office because you can drop off your equipment in the same yard 24 hrs a day

First if you call and request the equipment out and you give your remote to the person picking up your equipment there is no issue.

The problem arises when your friend or relative calls to request the equipment to be put outside and you have not listed that person on the contract as a responsible candidate. If the persons name is not on the contract the owner must call in and notify the office of who it will be picking it up. That person then needs to bring a photo I.D. so the office staff can take a copy. We will then let them into the gate to retrieve the vehicle. This rule is also the same if you want someone not listed on the contract to retrieve something out of your stored equipment.

Yes, with 72 hour notice at the price listed on the service menu. We do have electrical hook ups if you would like to be on a constant charge. Just ask the office for the rate per amps you will require.

No, the ability to pick up and drop off your equipment is 24 hrs a day. We are open from 8 – 4:30 pm, 7 days a week. To pick up your equipment, you call the office, or fill out a service request, beforehand and set up an appointment and we will have it prepped to your specifications at the time you requested. There is no need to notify us when dropping your equipment back off because you will have access via the key fob to the secured motorized gate.